Shipping policy

Standard Delivery - NINJA / J&T / DHL


  • Orders placed with payment received from Monday to Friday by 10:00 AM MYT will be processed and shipped the same business day.
  • Standard delivery time: 2-7 business days after processing and shipping


Shipping Location

  • West Malaysia: Free standard shipping.
    • Delivery Time: 1-3 business days in Klang Valley, 2-5 business days for Peninsular Malaysia.
  • East Malaysia, Taiwan, and Singapore:
    Shipping fees are calculated based on product size and volumetric weight. Each product will have an individual shipping charge displayed at checkout.
    • East Malaysia: Sabah (5-7 business days), Sarawak (4-6 business days).
    • Singapore: 3-7 business days.
    • Taiwan: 5-14 business days.


Shipping and Processing

  • Orders placed on weekends and national holidays will be processed and shipped two business days later.
  • Giftmate is unable to deliver to PO boxes or Army Post Office addresses. Items remain the property of Giftmate until receipt of final payment.
  • When ordered by the last delivery dates communicated, items will usually be delivered on time. Deliveries may be delayed due to unforeseen irregularities on the part of our delivery partners. Giftmate can assume no liability in such cases.
  • We do not ship orders on national holidays therefore deliveries may take longer than expected during these periods.


Can I change my delivery address?

It is not possible to change the delivery address or delivery date once the parcel is in transit. If your item is not shipped out yet, do contact our Customer Service immediately at goldart.cs@giftmate.com.my to check your order status and details or if it’s still possible to make any changes.


Where is my parcel?

Please check the shipping confirmation email to track your parcel. If the tracking shows that your parcel has been delivered, please check if someone else at your address has accepted it, alternatively your parcel may have been left with a neighbour. Otherwise, please look for a notification of attempted delivery, you may find it in your letter box. In case you cannot locate your parcel, contact Customer Service at goldart.cs@giftmate.com.my with your order number and tracking number to hand.

 

What do I do when I receive my item(s)?

Customers are required to inspect the product immediately upon receipt to ensure all items are in good condition.